LEGAL GUARANTEE OF CONFORMITY

In the event of receipt of products that do not conform to the orders or are defective, the CUSTOMER has the right to have the conformity of the product restored free of charge by repairing or replacing the product. The CUSTOMER can exercise this right if the defect appears within two years of delivery of the goods and reports the defect to Athos Gioielli within two months of discovery.
If replacement or repair is not possible, the CUSTOMER still has the right to a price reduction or to receive a sum back, commensurate with the value of the goods, upon returning the defective product to the seller.
The Legal Guarantee is reserved for private consumers, therefore purchases made with a VAT number are excluded from this scope.
The start date of the warranty coincides with the date of receipt of the product.

Cases of exclusion of the Legal Guarantee

The CUSTOMER will not have the right to repair, replacement, price reduction or termination of the Contract in relation to any Product or any component identified as defective if, unless otherwise provided and in accordance with applicable law:
(i) the Products have been repaired or altered by persons other than the manufacturer, Athos Gioielli or any other authorized person;
(ii) the lack of conformity of the Product or Products has manifested itself after the deadline of 2 (two) years from delivery of the Product itself and/or the relevant request for repair or replacement of the defective Product or Products has been sent after 2 (two) months from discovery of the defect; and/or
(iii) the defects are due (in whole or in part) to bad use, improper use or storage or maintenance or failure to comply with the instructions provided by the manufacturer or other instructions provided by Athos Gioielli together with the Products delivered; and/or
(iv) at the time of the conclusion of the Contract, the CUSTOMER was aware of the defect and could not ignore it with ordinary diligence; and/or
(v) the lack of conformity derives from instructions or materials provided by the CUSTOMER.

The Legal Guarantee can be enforced:

(i) At the point of sale. The Customer – equipped with the Product and the documentation proving the purchase – can go directly to the Sales Points in Via Risorgimento 47 – Messina (ME) – Italy.
The staff of the aforementioned sales points will take charge of the Product for which the Customer complains of a lack of conformity and will give him the “repair card”, a document which certifies that the Product has been taken charge of and contains all the information and references regarding the procedure to be followed to benefit from the Legal Guarantee, if the conditions exist.
(ii) By telephone or via email. Alternatively, the Customer can contact the point of sale by telephone, or contact Customer Service on +39 090 670 755, send their request to the following address: .
The staff in charge will provide the Customer with the necessary information regarding the conditions and procedures for using the Legal Guarantee.

COMMERCIAL GUARANTEE

All products presented on the www.athosgioielli.it site benefit from, in addition to the legal guarantee of conformity referred to in the previous article, a commercial guarantee whose duration is mentioned on the product data sheets of the articles.
To benefit from warranty assistance, the CUSTOMER must keep the invoice or receipt.