Below are the frequently asked questions asked by our customers and the most effective solutions
As often happens, there are concrete doubts about some aspects of purchasing, payment, shipping, etc… With these quick questions and answers, we will try to dispel the major doubts of our online buyers.
What payment methods are accepted?
Purchases on our site can be made by bank transfer, PayPal or debit/credit cards always using our PayPal circuit.
Are shipments safe?
Our shipments are guaranteed and safe, you will always be provided with a tracking code to check the status of the shipment at any time you wish.
How long does it take from purchase to shipping?
Typically, packaging and shipping times occur within 48 hours of actual receipt of payment in our banking system.
Is it possible to return the product and receive a refund?
If obvious defects are found in the product, it will be possible to return it no later than 14 days from receipt of the same, we will provide the refund as soon as the product in question is received at our branch.
Is it possible to request changes to the product before purchasing?
It is possible to request a quote for requests for specific changes on a observed product, but they will only be applied after an actual purchase of the product with the extra payment of the requested changes as per the quote.
How can I contact you for more information?
You can contact us via our contact form on the website or by writing us an email, you can also contact us via our social channels or directly by telephone.
Does your jewelry have a guarantee?
Our jewels are all provided with a guarantee and 100% certified by registered experts in the sector to always offer you the best possible product.